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For help with issues not covered by this Help section, you can reach us during normal business hours at 312.339.3335.
For questions related to your order, please contact the store where your order is being processed. That information can found in your Order History.
If you need assistance while placing an order online, please call the store nearest you. To find the closest store, please see our Locations page.
To apply for a house account or to activate an existing house account with Sopraffina.com, please review the house account sign-up instructions
If you are tax exempt and have already received a tax exempt code from Sopraffina Marketcaffe, then simply include that code on your first order (or add it to your Account). If you would like to apply for tax exempt status, please contact the store where your order was placed.
Catering items are priced per person to accommodate the exact size of your group. Most of the group catering items (i.e., platters, trays, baskets, box lunches) are not available in the restaurant to walk in and purchase. These items are available for delivery only (see item descriptions). The regular, or in-store menu, consists of individual portion sizes; these items are also available in our stores and for delivery.
We will deliver any order (catering or individual items) as long as it is $50 or more (and your delivery address is inside our delivery zone).
We deliver from Lake Michigan to Halsted St. and Roosevelt to Oak St.
We deliver from 6:00 am to 4:00 pm.
A 10% delivery charge, not to exceed $50.00, will be applied to all orders. Additional charges may apply for hot entrée delivery or for delivery outside our delivery area. We offer FREE delivery if a Sopraffina is located in your building.
Currently our restaurant do not offer this service.
Not at this time.
Click on "My Account" at the top of any Sopraffina.com page then click on your Order History. You can edit your order online up until the order is sent to our kitchen for processing. After that, you'll need to call us to see if we can accommodate.
Most items are available with 2-hours' notice. Others may require longer - please see the item descriptions.
We accept American Express, VISA, Mastercard, Diner's Club, Discover and corporate house accounts
Yes, we use SSL to encrypt all communication between your browser and our servers. Once your data arrives at our servers, it is encrypted and securely stored. For more information, please see our Privacy Policy.
To change your delivery address(es), go to My Account, then Manage Delivery Addresses.
To change your payment methods, go to My Account, then Manage Payment Methods.
Log in to My Account, then click on "Edit Personal Information". If you have forgotten your password, you can click here to reset it.